Help & FAQ

Help & Frequently Asked Questions

Have a question? You're in the right place. Browse the topics below or contact us directly.

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. Use it to track your delivery on the carrier's website.

Shipping

Where do you ship to?

We ship to across the European Union. Shipping availability and rates are shown at checkout.

How long does delivery take?

Delivery times vary depending on your location. Estimated delivery times are shown at checkout before you complete your purchase.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the items in your order.

Returns & Refunds

What is your return policy?

As an EU customer, you have the right to return your order within 14 days of receiving it, no questions asked. Please contact us to initiate a return.

How do I return an item?

Contact us with your order number and reason for return. We'll guide you through the process and provide return instructions.

When will I receive my refund?

Once we receive and inspect your return, we'll process your refund within a few business days. The time it takes to appear in your account may vary depending on your payment provider.

Products

Are your products safe for pets?

Yes, all our grooming tools and accessories are designed with pet safety in mind. If you have specific concerns about a product, feel free to contact us.